Urban Clad Pakistan: Refund & Return Policy
At Urban Clad, customer satisfaction is our top priority. We understand that sometimes an item might not be quite right, and we’re here to help! Please review our Refund & Return Policy below to ensure a smooth and seamless process for returns and exchanges.
1. Eligibility for Returns
- Timeframe: Items are eligible for return within 14 days of delivery.
- Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Non-Returnable Items: Certain items, such as undergarments, sale or clearance items, and customized products, are not eligible for returns or refunds.
2. Process for Returns
- Initiate the Return: To start a return, please contact our Customer Support team via email at support@urbanclad.pk or call us at [insert phone number] with your order details and reason for return.
- Pack and Ship: Once your return is approved, pack the item securely with all original packaging. Include your receipt or proof of purchase.
- Return Address: Our team will provide you with the return address. Please use a trackable shipping method, as we are not responsible for items lost during the return process.
3. Refunds
- Refund Approval: Once we receive your returned item, our team will inspect it. You’ll be notified of the approval or rejection of your refund.
- Refund Method: Approved refunds will be issued back to your original payment method within 7-10 business days. Please allow additional time for the transaction to appear on your bank statement.
- Shipping Costs: Return shipping costs are the customer’s responsibility and are non-refundable. If the item was defective or sent incorrectly, we will cover the return shipping costs.
4. Exchanges
- Availability: If you need to exchange an item for a different size or color, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.
- Replacement Process: Once your returned item is received and inspected, we will process the exchange and send you the new item within 7 business days.
5. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please reach out to us immediately with your order number and photos of the item. We will work swiftly to arrange a replacement or issue a full refund, covering all related shipping costs.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us. We’re here to help ensure your experience with Urban Clad is exceptional.
📧 Email: support@urbanclad.pk
📞 Phone: +92 333 810 7859